Refund & Cancellation Policy

1. How payments will work

When a Client books a task, they pay the agreed fixed price through our authorised payment partner. The payment is held and is released to the Developer only after the Client confirms the fix, or automatically if the Client does not respond within the review window described below. This is what makes a full refund possible if the problem is not fixed.

2. Cancellations by the Client

• Before a Developer accepts the task: you can cancel at any time for a 100% refund.
• After acceptance, before a fix is delivered: you can cancel for a 100% refund. If the Developer has already delivered partial work you agreed to in writing on the platform, we may review the case and issue a partial refund.
• After you confirm the fix: the payment is released to the Developer and the task is complete. Refunds after confirmation are only given where required by law or where we find fraud or misrepresentation.

3. When the problem is not fixed

If the Developer cannot fix the agreed problem, or the delivered work does not meet the agreed scope, you will receive a 100% refund of the task price. You must raise the issue within the 3-day review window after delivery, before confirming the fix.

4. Cancellations by the Developer or Viberzzz

If a Developer withdraws from a task, or we cancel a task because it breaches our Terms of Service, the Client receives a 100% refund of any amount paid for that task.

5. Disputes

If the Client and Developer disagree about whether a task was completed, either party can raise a dispute during the review window. Our team reviews the task conversation, the agreed scope and the delivered work, usually within 5 business days, and decides whether to release the payment, issue a full refund, or issue a partial refund.

6. Refund timelines

• Approved refunds are initiated within 2 business days of approval.
• Refunds are returned to the original payment method. Depending on your bank or card issuer, they usually reach your account within 5–7 business days of being initiated.
• Payment-partner or currency-conversion charges applied by your bank are outside our control and may not be refundable.

7. Non-refundable items

Task payments that have been released after the Client's confirmation are non-refundable, except as described in section 2. Any non-refundable fee will be clearly stated before checkout.

8. How to request a refund or cancellation

After launch, you will be able to cancel or dispute a task from your dashboard. You can also email help@viberzzz.com with your task ID. For unresolved complaints, contact our Grievance Officer at shivraj@madmethod.io, L-148, 5th Main Rd, near Rajesh Jewellers, Sector 6, HSR Layout, Bengaluru, Karnataka 560102, India.